Privacy Policy

Effective Date: [25/07/2026]

Welcome to Totobaby.in (“Website”, “we”, “our”, “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit or make a purchase from our website.

By accessing or using Totobaby.in, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, create an account, contact us or subscribe to our communications, we may collect:

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• PIN Code
• Order History
• Payment Information (processed securely by third-party payment providers)
• Any information you voluntarily provide while contacting customer support

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Time Spent on Website
• Referral Source
• Cookies and Similar Technologies

This information helps us improve website performance, security and user experience.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Verify payments
• Provide customer support
• Respond to enquiries
• Send order confirmations and shipping updates
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations
• Maintain records required by applicable laws

With your consent, we may also send promotional emails, WhatsApp messages or SMS regarding new products, offers and updates. You may opt out at any time.

3. Payment Information

Payments made on Totobaby.in are processed through trusted third-party payment gateways.

We do not store your complete debit card, credit card, UPI PIN, CVV or internet banking credentials on our servers.

Payment information is handled directly by the payment gateway in accordance with applicable security standards and their respective privacy policies.

4. Sharing of Information

We do not sell, rent or trade your personal information.

We may share your information only with trusted service providers including:

• Payment Gateway Providers
• Courier and Logistics Partners
• Warehouse and Fulfilment Partners
• IT Service Providers
• Analytics Providers
• Marketing Service Providers
• Government or regulatory authorities where required by law

These parties receive only the information necessary to perform their services.

5. Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Keep you signed in
• Improve website functionality
• Analyse website traffic
• Personalise your shopping experience

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Data Security

We implement reasonable technical and organisational security measures to protect your information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

Although we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal, tax and accounting requirements
• Resolve disputes
• Enforce our agreements

When the information is no longer required, it will be securely deleted or anonymised, subject to applicable legal obligations.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for processing where consent is the basis for processing
• Opt out of promotional communications
• Raise concerns regarding the processing of your personal information

To exercise these rights, please contact us using the details provided below.

9. Children’s Privacy

Totobaby.in sells products intended for infants and children. However, our website is intended for use by adults.

We do not knowingly collect personal information directly from children. If we become aware that personal information has been collected from a child without appropriate consent where required, we will take reasonable steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies or content of external websites. Users are encouraged to review the privacy policies of such websites before providing any personal information.

11. Marketing Communications

If you subscribe to our newsletters or promotional updates, we may send information regarding:

• New product launches
• Offers and discounts
• Parenting campaigns
• Seasonal sales
• Promotional events

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal requirements.

The updated version will be posted on this page with a revised “Effective Date.” Continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Totobaby.in

Email: support@totobaby.in

Phone/WhatsApp: +91-XXXXXXXXXX

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws and regulations.

Nothing in this Privacy Policy limits any statutory rights available to individuals under applicable law.