Refund, Returns and Cancellation Policy

Effective Date: [25/07/2026]

At Totobaby.in, we strive to deliver safe, genuine, and high-quality baby products. Every product undergoes a quality inspection before dispatch. By placing an order on our website, you agree to the terms set out in this policy.

1. No Return Policy

Due to hygiene, child safety, and product integrity considerations, Totobaby.in does not accept returns once a product has been delivered, except in the following situations:

• The product is received in a damaged condition.
• The product is defective upon delivery.
• An incorrect product has been delivered.
• The product has missing parts or accessories that were included in the original package.

Returns will not be accepted for:

• Change of mind
• Accidental orders
• Incorrect product selected by the customer
• Colour, design or model preference
• Size or fit issues
• Product no longer required
• Minor colour variations caused by photography, lighting or display settings
• Damage caused due to misuse, improper assembly, negligence, accidents or normal wear and tear

Customers are advised to read the product description, dimensions, specifications and compatibility details carefully before placing an order.

2. Reporting Damage, Defects or Wrong Product

If you receive a damaged, defective or incorrect product, you must notify Totobaby.in within 48 hours of delivery.

Claims submitted after 48 hours may not be accepted unless required under applicable law.

To register a claim, please email or WhatsApp:

• Order Number
• Customer Name
• Contact Number
• Clear photographs of:
  • Outer shipping package
  • Shipping label
  • Product
  • Damaged portion (if any)
• A complete unboxing video, recorded continuously from opening the sealed package until the product is fully visible.

The unboxing video is an important part of our verification process. Claims relating to transit damage may be rejected if sufficient evidence is not provided.

3. Conditions for Claim Approval

A replacement claim will only be considered if:

• The product is unused.
• The product has not been assembled, installed or altered.
• All original packaging, manuals, warranty cards, labels and accessories are available.
• The product is returned in the same condition in which it was delivered.
• The issue is verified by our Quality Assurance team.

Totobaby.in reserves the right to request additional photographs or information before approving any claim.

4. Resolution of Approved Claims

If a claim is approved after inspection, Totobaby.in may, at its sole discretion:

• Replace the product;
• Replace the defective part or accessory;
• Issue Store Credit valid for future purchases; or
• Process a refund where replacement is not possible or where required under applicable law.

Replacement is subject to stock availability.

If an identical product is unavailable, Totobaby.in may offer:

• an equivalent product,
• store credit, or
• a refund to the original payment method.

5. Refund Policy

Refunds are processed only in the following cases:

• The order is cancelled before dispatch.
• The ordered product is unavailable.
• A replacement cannot be arranged.
• A refund is otherwise required under applicable law.

Refunds, where applicable, will be initiated to the original payment method within 7–10 business days after approval. Actual credit timelines depend on the payment gateway, bank or card issuer.

Shipping charges, COD charges and convenience fees are non-refundable unless the error is attributable to Totobaby.in.

6. Order Cancellation

Orders may be cancelled only until they are dispatched from our warehouse.

Once an order has been shipped, cancellation requests cannot be accepted.

Totobaby.in reserves the right to cancel any order due to:

• Pricing errors
• Stock unavailability
• Payment verification issues
• Suspected fraudulent transactions
• Incomplete or incorrect customer information
• Any reason affecting our ability to fulfil the order

If Totobaby.in cancels an order after payment has been received, the entire amount paid for the cancelled items will be refunded.

7. Delivery and Acceptance

Customers are advised to inspect the outer package at the time of delivery.

If the package appears tampered with, torn or significantly damaged, customers should:

• refuse delivery wherever possible; or
• clearly mention the condition while accepting delivery and immediately notify Totobaby.in.

Acceptance of delivery without reporting visible transit damage may affect the outcome of subsequent claims.

8. Manufacturer Warranty

Certain products may carry a manufacturer’s warranty.

Warranty claims shall be governed exclusively by the respective manufacturer’s warranty terms.

Totobaby.in acts only as a reseller and does not provide any additional warranty unless specifically stated on the product page.

9. Limitation of Liability

Totobaby.in’s liability shall be limited to the purchase value of the product concerned.

Totobaby.in shall not be liable for any indirect, incidental, consequential or special damages arising from the use or inability to use any product purchased through the website, except where liability cannot be excluded under applicable law.

10. Right to Reject Claims

Totobaby.in reserves the right to reject any replacement or refund request if:

• the claim is found to be false or fraudulent;
• evidence submitted is insufficient;
• the product has been used, assembled or damaged after delivery;
• serial numbers, labels or packaging have been removed or tampered with;
• the claim is made beyond the prescribed reporting period without a valid legal basis.

11. Contact Us

For all return, replacement or refund-related queries, please contact:

Email: cc@totobaby.in

WhatsApp: +91-XXXXXXXXXX

Please mention your Order Number in all communications to help us assist you quickly.

Note: This policy is governed by the laws of India and shall be interpreted in accordance with the Consumer Protection Act, 2019 and other applicable laws. Nothing contained in this policy limits or excludes any statutory rights available to consumers under applicable Indian law.